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About Me

aboutimageAs a creative web designer and marketing professional I have a passion to make things happen for organizations, and I like to start with communicating who they are.

My implemented ideas have been highly effective and my clients have seen donor and customer growth, strengthened brand recognition, and increased income. My creative and analytical touches play a huge role in helping my clients achieve their goals and will play a role in growing your organization.

Aside from my marketing passions, I love writing about my experiences in my backyard garden and experiments in the kitchen and exploring Austin with my amazing husband and incredible dog Mabel.

Basically, I live for challenges, love change, and always strive to turn something good into something amazing.

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Work History

[toggle title=”Web Designer, Developer & Strategist, Run Riot Creative“]

March 2012 – Current

  • Create and implement websites using WordPress, HTML, CSS, and PHP to meet the client’s specific needs, including responsive design
  • Build custom email templates and write content meant for MailChimp and VerticalResponse ESP’s
  • Design custom web graphics using Adobe Photoshop and Illustrator
  • Produce strong web content and design the information architecture for a user experience that prompts and directs a clear call to action
  • Communicate services to potential clients, assess their needs, and close the sale on new projects, while also managing the day-to-day business operations
  • Educate and maintain relationships with clients establishing clear expectations, troubleshooting, training, and managing the project schedule

[/toggle]

[toggle title=”Marketing & Communications Consultant”]

July 2011 – Current

  • Grow client’s customer and donor bases through marketing and communication techniques including design, branding, copy, databases, and interactive tools
  • Develop email and direct mail campaigns from start to finish through design, copywriting, database management, printing, and mailing
  • Build communication campaigns utilizing online tools such as email appeals, social networking, and web forms to expand client’s reach and grow their revenue

[/toggle]

[toggle title=”Project Manager, Daniller + Company“]

April 2010 – October 2011

  • Acted as the key account manager and kept projects on strategy in order to successfully meet goals
  • Applied experience to develop winning direct marketing and fundraising proposals and strategies
  • Coordinated with designers, printers, and other vendors to produce quality, cost-effective direct mail pieces that increased client’s donor base and revenue
  • Utilized organizational and communication skills to maintain schedules and provide a positive experience for the client
  • Tracked income for each project and analyzed financial reports in order to grow and develop each campaign, and assisted in print production including editing, proofing, and design

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[toggle title=”Customer Service Representative, Netflix“]

September 2009 – December 2009

  • Strengthened problem solving skills to resolve challenging issues while efficiently managing time in developing solutions
  • Stayed current with ever-changing product offerings to proactively meet customer’s needs

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[toggle title=”Marketing Coordinator, Seattle’s Union Gospel Mission“]

January 2007 – June 2009

  • Planned and organized marketing campaigns to make sure pieces were drafted, edited, and approved to meet regular deadlines and goals, while monitoring weekly income and response rates to determine effectiveness
  • Acted as a liaison with designers for e-appeals, website, and print while writing, reviewing, and editing copy for accuracy and messaging
  • Updated website and edited photos for consistent branding and strategized using social networks to stimulate excitement and develop public image
  • Coordinated logistics and administered special events while managing volunteers to thank donors and raise awareness

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[toggle title=”Sales Employee, Nordstrom“]

  • Developed sales ability by listening to customers while maintaining communication and integrity with fellow team members when closing sales
  • Became an expert of products to maximize positive customer experience

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[toggle title=”Marketing Intern, Baylor University Press“]

  • Designed and created databases for book reviews and awards in order to gain exposure and increase sales
  • Researched information on advertising and publicity of books for promotion

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[button link=”http://shannonamiller.com/wp-content/uploads/2012/02/Resume-Shannon-A-Miller1.pdf” target=”_self” color=”red”]Download Resume[/button] –or– [button link=”http://www.linkedin.com/in/shannongranzowmiller” target=”_self” color=”blue”]View in LinkedIn[/button]

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